Are You a Project Manager Dealing with Skeptical Stakeholders?

Earning Buy-In
by Tres Roeder, PMP, MBA

Project Managers are constantly called on to gain support for their ideas. Whether it’s “selling” project objectives to a skeptical stakeholder, encouraging a human resources executive to provide more people for the project team, or convincing a vendor to support a change in scope, projects are one opportunity to earn support after another.
The savvy project manager understands that earning this support is an ongoing process. The process starts with including people in the project. People support what they create. They second step is to observe how people are reacting. Finally, in the third step, the project manager responds based on what is observed. This three-step process is called “The Circle of Support.”

Note that responding comes only after the project manager has included and observed. This is because the proper response varies by individual and by situation. Like anything related to the human side of change, The Circle of Support does not guarantee buy in. It does, however, increase the probability of success. Successfully following each step of the process increases the odds of success.

Learning the Circle of Support and its sub-components is easy. Mastering it takes a lifetime.

If you’d like to see the latest comments on this discussion thread and/or offer your insights go to the Roeder Consulting Linked In Group: http://www.linkedin.com/groups/Roeder-Consulting-1-Community-Project-2800285

Click here to view previous project management articles from Roeder Consulting.

Project Management Course of the Month | Project Management Negotiation

Project Management Negotiation

Projects are one negotiation after another. Do you need more resources? Is the timeline too tight? Are there important procurement contracts to be awarded? Negotiation skills are among the most important any project manager can possess.

Project Management Negotiation is an action-packed course that features a major new case study from Northwestern University’s Dispute Resolution Resource Center. The case exercise, which spans across both days, thrusts participants into the position of negotiators who must deliver results against a deadline. Do you establish alliances or go on your own? Do you include your opponent … or fight them?

The fun is intense and the learnings are immense. As Walt Disney demonstrated years ago some of the most effective learning situations are taught through experience (not lecture). If you want to sit down and have someone talk at you, this is NOT the course for you. You will be engaged, energized and stretched. Roeder Consulting will help sharpen your negotiation skills, enabling you to:

  • Handle one-on-one and multi-party negotiations
  • How to win before the negotiation even begins
  • Postulating, partnering, or posturing – know the difference and its implications
  • Techniques you can deploy when others don’t play by the rules

For more information and/or to register for this online course, CLICK HERE 

Should Project Managers Build Relationships

In Roeder Consulting’s Global Webinar today, Christine Zust, MA, discussed a new reality in the work place – a lot of work is being done through virtual teams.  Virtual teams, like any team-based environment, tend to work better when the participants have a positive relationship.  However, team-building exercises don’t always result in positive relationships.  Sometimes they have the opposite effect.  In the words of one of today’s participants:

“So much emphasis is put on getting team members together to build a relationship. That’s great in a perfect situation, but what about when personalities collide? Sometimes getting people to know each other better in a personal way is not conducive to work.”

So, team building works when positive relationships are formed.  But, it can backfire too.  What if you get everyone together and they don’t like each other?  We took this conversation to the 3500+ members of Roeder Consulting Linked In group.  Throughout the course of the day people have already started to weigh in:

  • Christine Zust (the webinar presenter) says “To me, the only way we can truly get to know each other is through establishing and maintaining relationships. And yes, it’s hard work. We know, through experience, that not every relationship is going to be perfect…we may encounter people whose styles are very different from ours which can cause tension or uncertainty. The greatest lesson I have learned about building human relationships is acceptance. Once I accept that I cannot change anyone but myself, I open up my thinking to welcome those challenges when they occur. Even when I have a bad relationship with someone, it’s still a relationship. I have to try my best to make the most of it.
  • Gregory says “It is a must! Especially in today’s transactional world where “friends”, “connections” and “followers” don’t mean a thing. It is all about the basic human nature. With personal relationship comes trust, reliance and desire to excel.”

Positive relationships are important to teams.  It’s also true that sometimes “personalities collide.”  What to do?  The answer is to do your team building exercise … but be careful!  Human interaction is something we all need.   After all, solitary confinement is a punishment.  But, when you bring everyone together be thoughtful about highlighting the areas of agreement. If you take any random two people out of the world you are likely to find issues they agree on, and others they disagree on.  Our role as team builders is to do our best to keep everyone focused on those areas where they agree.

If you’d like to see the latest comments on this discussion thread and/or offer your insights go to the Roeder Consulting Linked In Group:   http://www.linkedin.com/groups/Roeder-Consulting-1-Community-Project-2800285

 

Advanced Project Stakeholder Management in Richmond, VA – 8 PDUs

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Saturday, May 19, 2012
8:00 am to 5:00 pm (check in begins at 7:30)
Courtyard Marriott Richmond

Each stakeholder has an essential contribution to make, and all stakeholder expectations need to be met. It’s the responsibility of the project manager to understand how to identify, manage and clarify stakeholder direction. Roeder Consulting applies cutting-edge science to real-world expertise to deliver tangible techniques for project stakeholder management. This dynamic course teaches you the ins and outs of project stakeholder management.

For more information or to register, go to our website – http://www.roederconsulting.com/advancedprojectstakeholdermanagement.php

Successful Capital Project Management in the Oil and Gas Industry

#pmot #pm #oil #gas #pmp

We are pleased to announce that Roeder Consulting has been published in Oil & Gas Monitor. Take a look at the article entitled “Successful Capital Project Management in the Oil and Gas Industry”

http://www.oilgasmonitor.com/successful-capital-project-management-oil-gas-industry/1465/#more-1465

Roeder Consulting in PM Network

#pm #pmot #pmnetwork

Roeder Consulting, a thought leader in the field of Project Management, was featured in the latest issue of PM Network.Peter Fretty’s Help Desk discusses the use of Google+ as a Project Management tool. PMI members can view this article in the print version (page 65) or online (page 67) –

http://www.pmnetwork-digital.com/pmnetwork/201202/?sub_id=puGXsH65qK2Q

For more on Mr. Roeder’s approach to Project Management read his book, A Sixth Sense for Project Management.  You can earn up to 6 PDUs* for reading A Sixth Sense for Project Management.

For more information click: A Sixth Sense for Project Management

Earn 1 PDU today for Free! It’s not too late to sign up for That’s Amore! – Learning to Love International Project Management.  Hurry – the free webinar is today at 11am Eastern Standard Time.

Join us http://www.roederconsulting.com/webinar.php

Act Fast – January Promotion Expires 1/31!

#pdus #pmot #pmp #pm #promo #online #training #courses

Roeder Consulting has ALL NEW on demand training for 2012: new content, new learning platform, the same great Roeder Consulting training experience.  Check out the new versions of 360 Awareness (8 PDUs), Whole Body Decisions (4 PDUs), and the completely brand new course PM Fundamentals (8 PDUs).  To kick off the New Year right, we are offering these on demand courses at a 50% discount when you purchase any of our other live instructor-led courses.

For More Information:

http://www.roederconsulting.com/projectmanagementtrainingonline.php

Roeder Consulting Quoted in the New York Times!

The New York Times’ Career Couch Column this Sunday, January 15th, focuses on why you say yes when you really mean no, and what to do if you already said yes.  As project managers this is a problem we are all familiar with.  Tres Roeder, president of Roeder Consulting, was asked for his expertise on the subject.

To read the article click: When You’re the Worker Who Can’t Say No
 

The article also mentions Tres Roeder’s book A Sixth Sense for Project Management.  If you are project manager, reading the book can earn you up to 6 PDUs*.

For more information click: A Sixth Sense for Project Management

Develop Collaborative, Winning Teams – Pittsburgh, PA

#pmot #pdu #pm #pittsburgh #pmi #pmp

Develop Collaborative, Winning Teams (8 PDUs)

 

Thursday, February 2nd, 2012
8:00 am – 5:00 pm
Courtyar
d by Marriott Settlers Ridge

Partnering with PMI Pittsburgh Chapter, Roeder Consulting presents this accelerated 1-day course designed for busy professionals.

Based on real-world experience and the latest research, learn to develop and sustain high performing teams from kickoff to close-out for more successful project outcomes.

 

For more information or to register, go to Develop Collaborative, Winning Teams – Pittsburgh, PA

 

The Project of Thanksgiving

#pmot #pm #pmp #thanksgiving

Roeder Consulting would like to be among the first to wish all Roederites (this term was coined by a member of Roeder Consulting’s LinkedIn group) a happy and healthy, even efficient Thanksgiving holiday. May your turkey reach the table under budget and on schedule. Even if your country does not celebrate Thanksgiving, we would like to pause and reflect on the many things to be thankful for. Despite the myriad ways in which each of us might answer the question of what we are most thankful for, we all certainly have much to appreciate.

Thanksgiving may be one of the largest personal projects we undertake each year. Thanksgiving requires planning, risk mitigation, clear communications, and a healthy helping of patience. As most of you will know Thanksgiving holiday is mainly celebrated in the United States and Canada. In the United States, Thanksgiving is a mix of European and Native traditions to celebrate the harvest. In Canada, Thanksgiving is often traced back to explorer Martin Frobisher as a celebration of his surviving the trek from England to Canada as he attempted to find the Northwest Passage. As you enjoy a Thanksgiving dinner this year and reflect back on recent projects, you too might find yourself either celebrating the bountiful harvest of project success, or appreciating the reality of having surviving yet another one. Either way, well done.

Thanksgiving projects— cooking a large meal, traveling cross-country, or making it through a family gathering —are often a source of stress. The liquor cabinet, chocolate stash, and football may help you get through it all – but so too will your project management skills. In particular, “sixth sense” skills— communicating with effectiveness, team building, and achieving buy in are likely to make the difference between a peaceful dinner and a day of mayhem you would like to forget but will not soon be able to. In Roeder Consulting’s classes we routinely discuss the six disciplines of A Sixth Sense For Project Management®. One of the disciplines is Adaptability. Thanksgiving is the perfect time to reflect on the importance of Adaptability. Whether it is adapting your travel plans or deciding to depart from your diet to respectfully gulp down Aunt Bethany’s green gelatin dessert, or finding a way to talk to your goofy cousins, adaptability is a key to Thanksgiving success. Be a Chameleon with a Core(TM). Adapt when necessary, but stick to your core when it comes to issues of morality, values, and firm convictions you know to be true.

Thanksgiving is also a time for Diplomacy, another sixth sense discipline. Does everyone sitting around the Thanksgiving table agree on how to resolve important and difficult questions? There often is no better test of our diplomatic skills than listening to your uncle’s extreme political views without gagging on a turkey bone. Deploy the deep breathing and mental tricks we teach. Take at least three deep breaths to keep the blood flowing to your frontal cortex where you rationally process ideas! Don’t let the emotions from your amygdala take over. Whatever happens, whatever crazy or difficult things end up being said, be sure to exercise Clear Communication to make sure you are being clear in the points you are trying to make. Many Thanksgiving conflicts arise from simple misunderstandings. Thanksgiving is also a time to recharge our batteries and prepare for the next battle at work or job transition. It is a time to listen to our whole body (brain, heart and gut). Fine tune your Awareness of these sensations and improve your ability to make Whole Body Decisions(TM). If all else fails, just like any other project, it’s good ol’ fashioned Persistence that will get you through. Whatever your plans– a large dinner, a small group gathering, or a quiet dinner alone in a lovely, well-lighted place— we here at Roeder Consulting wish you all the best during the project of the holidays.

And, of course, do be careful with Aunt Bethany’s green gelatin dessert. You actually don’t have to finish it.